Terms of Service

By using this website ("Service") you are agreeing to be bound by the following terms and conditions ("Terms of Service") with The New Zealand Automobile Association, inclusive of its subsidiaries ("AA Driving School - Driving Lessons").

Starter Session

Available to all those on a learner licence only.
You must bring your learner licence, corrective eye wear (if required as a condition on your licence) and appropriate closed shoes to every lesson. Failure to meet any of these requirements will result in a lesson cancellation and incur a cancellation fee equal to the lesson fee.
Each Starter Session is an hour in duration; consisting of a Background Briefing, In Vehicle Skills Assessment and a Planning Debrief to set up the next steps.
The Starter Session is limited to one per student. All further lessons are booked as Driving Lessons.
The support person attending the lesson may contribute to the Briefing and Debrief, but for safety reasons may not provide input into the In Vehicle Skills Assessment.
You may not have any other passengers (e.g. children or infants) in the car as they may distract you from driving.
A Starter Session must be prepaid and booked online. Bookings are subject to availability.
To be eligible for the discounted offer, the learner must hold a current AA Youth, Associate or Full membership.
A valid AA Membership number is required at the time of booking the discounted Starter Session.
All Member and Non-Member offers are subject to change and notice thereof will be provided online.
Session is non-transferable.
The AA Member discounted Starter Session does not form part of the maximum 10 discounted lesson offer and is booked separately.
Your Starter Session will start and finish at an AA Centre or AA designated location.
If you arrive within 10 minutes after your agreed booking time, the In Vehicle Skills Assessment will be shortened by an equivalent amount of time, at the Driving Instructor’s discretion.
If you arrive more than 10 minutes late to your agreed booking time, it will result in a lesson cancellation and incur a cancellation fee equal to the lesson fee.
Any cancellations or changes to your booking must be made online or in writing via your driving instructor at least 24 hours prior to the commencement of your session.
If you cancel online more than 24 hours prior to the commencement of your session, you can rebook online without incurring a cancellation fee.
Any cancellation or changes (to the chosen instructor, pick-up address, time or date) within 24 hours prior to the commencement of your lesson will incur a cancellation fee equal to the session fee.
If you fail to arrive for your booking it will result in a session cancellation and incur a cancellation fee equal to the session fee.
The Starter Session will be conducted in the instructor’s dual control vehicle for safety reasons.
All of our vehicles are fully insured and dual controlled for your safety.
To be eligible for the AA Membership discounts, your valid AA Membership needs to be linked to your online profile prior to completing any purchase or making any bookings. Presentation of a proof of AA Membership after a paid purchase or booking will not be accepted to claim for retrospective AA Membership discounts.
All of our vehicles are fully insured, dual controlled and have an in-car camera for your safety.
Vouchers are valid for one year from the date of purchase and lapse if not redeemed during the period of validity.
We reserve the right to terminate the session if:

You engage in any behaviour that your instructor determines is reckless; or
You fail to comply with the instructions or directions of the instructor before/during a session; or
Your instructor has assessed your driving skills/competence and deemed you to be unfit/unsafe to drive; or
You show any signs of impairment that will impact your ability to drive safely.

If your session is terminated for any of the above reasons, you will incur a cancellation fee equal to the session fee.

Driving Lessons

Available to all those on a learner, restricted or full licence (Class 1).
You must bring your valid licence, corrective eye wear (if required as a condition on your licence) and appropriate closed shoes to every lesson. Failure to meet any of these requirements will result in a lesson cancellation and incur a cancellation fee equal to the lesson fee.
Each Driving Lesson is an hour in duration and tailored to your needs.
The support person (Parent/Caregiver) has the option to attend the lesson but for safety reasons must not provide input into the practical driving lesson.
You may not have any other passengers (e.g. children or infants) in the car as they may distract you from driving.
All Driving Lessons must be prepaid and booked online. Bookings are subject to availability.
To be eligible for the discounted offer, the learner must hold a current AA Youth, Associate or Full Membership.
All Member and Non-Member offers are subject to change and notice thereof will be provided online.
When joining as a new AA member, you need to allow a minimum of 24 business hours before booking any member discount lessons.
Lessons are non-transferable.
Driving Lessons can be conducted in the instructor’s dual control vehicle or your personal vehicle, if agreed upon with the instructor.
All of our vehicles are fully insured and dual controlled for your safety.
When using your personal vehicle, you must ensure that your vehicle has a valid registration, WOF, and be of a WOF standard at time of lesson, for example the brake light and indicators must operate. Failure to meet this requirement will result in a lesson cancellation and incur a cancellation fee equal to the lesson fee.
When using your own vehicle for the lesson, the insurance is your own responsibility. Please check with your own insurer to ensure you have the correct cover.
Your Driving Lesson will start and finish at your selected location, chosen when booking.
The offer of 10 discounted lessons for AA Members can include any of these combinations: Driving Lessons, 5 Lesson Package, Practice Restricted Test & Practice Full Test. If taking more than 10 lessons they can be booked online, at the full fee.
The discounted Starter Lesson does not form part of the maximum 10 discounted lesson offer and is booked separately.
If you arrive within 10 minutes of your scheduled booking time, the Driving Lesson will be shortened by that amount of time, at the Driving Instructor's discretion. E.g. If you arrive to your booking 5 minutes late, your booking will be shortened to 55 minutes long.
If you arrive more than 10 minutes late to your agreed booking time, it will result in a lesson cancellation and incur a cancellation fee equal to the lesson fee.
Any cancellations or changes to your booking or instructor must be made online or in writing via your driving instructor at least 24 hours prior to the commencement of your lesson.
If you cancel online more than 24 hours prior to the commencement of your lesson, you can re-book online without incurring a cancellation fee.
Any cancellation or changes (to chosen instructor, time or date) within 24 hours prior to the commencement of your lesson will incur a cancellation fee equal to the lesson fee.
If you fail to arrive for your booking it will result in a lesson cancellation and incur a cancellation fee equal to the lesson fee.
To be eligible for the AA Membership discounts, your valid AA Membership needs to be linked to your online profile prior to completing any purchase or making any bookings. Presentation of a proof of AA Membership after a paid purchase or booking will not be accepted to claim for retrospective AA Membership discounts.
Our instructors are committed to following Waka Kotahi NZTA guidelines while conducting driving lessons and preparing students for their driving test. Instructors are not permitted to conduct lessons along the test routes to avoid students becoming proficient only on the specific route and then potentially being at risk when driving on different routes and when handling different driving conditions. It is a Waka Kotahi NZTA guideline that we do not teach the test route, AA Driving School teach safe driving skills with the goal of helping students to pass their practical driving tests and prepare them to drive safely in different driving conditions when tested.
All of our vehicles are fully insured, dual controlled and have an in-car camera for your safety.
Vouchers are valid for one year from the date of purchase and lapse if not redeemed during the period of validity.
Lesson credit - The lesson package credits will expire 24 months from the date of purchase. After expiry, the lesson credit will be automatically converted in to account balance that can be used towards any product(lesson/session) within the AA Driving School online booking system. Book Driving Lessons | AA Driving School - Driving Lessons
- Utilizing account balance - While the lesson credit may be expired, the account balance can still be used to book a driving lesson. The cost of a new driving lesson booking will be based on the current pricing at the time of booking, not at the original price at the time of credit issuance. This would mean that you may have to pay the difference to book a lesson after the original credit expiry. If you have purchased with the membership discount, you would still need an active AA membership to take advantage of any member discount at the time of booking.
- Refund - You can request a refund at any time by clicking on Email Us | AA New Zealand and it will processed to the card used for the purchase.
We reserve the right to terminate the lesson if:
- You engage in any behaviour that your instructor determines is reckless; or
- You fail to comply with the instructions or directions of the instructor before/during a lesson; or
- Your instructor has assessed your driving skills/competence and deemed you to be unfit/unsafe to drive; or
- You show any signs of impairment that will impact your ability to drive safely.

If your lesson is terminated for any of the above reasons, you will incur a cancellation fee equal to the lesson fee.

Practice Restricted Test

Available to all those on a Learner Licence (Class 1).
You must bring your valid licence, corrective eye wear (if required as a condition on your licence) and appropriate closed shoes to the assessment. Failure to meet any of these requirements will result in a booking cancellation and incur a cancellation fee equal to the lesson fee.
Each Practice Restricted Test is an hour in duration and is based on the Restricted Licence Test requirements.
Practice Restricted Tests must be prepaid and booked online. Bookings are subject to availability.
To be eligible for the discounted offer, the learner must hold a current AA Youth, Associate or Full Membership.
All Member and Non-Member offers are subject to change and notice thereof will be provided online.
The Practice Restricted Test booking is non-transferrable.
The Practice Restricted Test can be conducted in your personal vehicle or the instructor’s dual control vehicle, if agreed upon with the instructor.
All of our vehicles are fully insured and dual controlled for your safety.
When using your personal vehicle, you must ensure that your vehicle has a valid registration, WOF, and be of a WOF standard at time of lesson, for example the brake light and indicators must operate. Failure to meet this requirement will result in a lesson cancellation and incur a cancellation fee equal to the lesson fee.
When using your personal vehicle for the lesson, the insurance is your own responsibility. Please check with your own insurer to ensure you have the correct cover.
Your Practice Restricted Test will start and finish at an AA Centre or AA designated location.
If you arrive within 10 minutes after your agreed booking time, the Practice Restricted Test will be shortened by an equivalent amount of time, at the Driving Instructor’s discretion. E.g. If you arrive to your booking 5 minutes late, your booking will be shortened to 55 minutes long.
If you arrive more than 10 minutes late to your agreed booking time, it will result in a booking cancellation and incur a cancellation fee equal to the lesson fee.
Any cancellations or changes to your booking must be made online or in writing via your driving instructor at least 24 hours prior to the commencement of your lesson.
If you cancel online more than 24 hours prior to the commencement of your lesson, you can re-book online without incurring a cancellation fee.
Any cancellation or changes (to the chosen instructor, time or date) within 24 hours prior to the commencement of your lesson will incur a cancellation fee equal to the lesson fee.
If you fail to arrive for your booking it will result in a lesson cancellation and incur a cancellation fee equal to the lesson fee.
To be eligible for the AA Membership discounts, your valid AA Membership needs to be linked to your online profile prior to completing any purchase or making any bookings. Presentation of a proof of AA Membership after a paid purchase or booking will not be accepted to claim for retrospective AA Membership discounts.
Our instructors are committed to following Waka Kotahi NZTA guidelines while conducting driving lessons and preparing students for their driving test. Instructors are not permitted to conduct lessons along the test routes to avoid students becoming proficient only on the specific route and then potentially being at risk when driving on different routes and when handling different driving conditions. It is a Waka Kotahi NZTA guideline that we do not teach the test route, AA Driving School teach safe driving skills with the goal of helping students to pass their practical driving tests and prepare them to drive safely in different driving conditions when tested.
All of our vehicles are fully insured, dual controlled and have an in-car camera for your safety.
Vouchers are valid for one year from the date of purchase and lapse if not redeemed during the period of validity.
Lesson credit - The lesson package credits will expire 24 months from the date of purchase. After expiry, the lesson credit will be automatically converted in to account balance that can be used towards any product(lesson/session) within the AA Driving School online booking system. Book Driving Lessons | AA Driving School - Driving Lessons
- Utilizing account balance - While the lesson credit may be expired, the account balance can still be used to book a driving lesson. The cost of a new driving lesson booking will be based on the current pricing at the time of booking, not at the original price at the time of credit issuance. This would mean that you may have to pay the difference to book a lesson after the original credit expiry. If you have purchased with the membership discount, you would still need an active AA membership to take advantage of any member discount at the time of booking.
- Refund - You can request a refund at any time by clicking on Email Us | AA New Zealand and it will processed to the card used for the purchase.
We reserve the right to terminate the assessment if:

You engage in any behaviour that your instructor determines is reckless; or
You fail to comply with the instructions or directions of the instructor before/during the assessment; or
Your instructor has assessed your driving skills/competence and deemed you to be unfit/unsafe to drive; or
You show any signs of impairment that will impact your ability to drive safely.

If your lesson is terminated for any of the above reasons, you will incur a cancellation fee equal to the lesson fee

Practice Full Test

Available to all those on a Restricted Licence (Class 1).
You must bring your valid licence, corrective eye wear (if required as a condition on your licence) and appropriate closed shoes to the assessment. Failure to meet any of these requirements will result in a booking cancellation and incur a cancellation fee equal to the lesson fee.
Each Practice Full Test is an hour in duration and is based on the Full Licence Test requirements.
Practice Full Tests must be prepaid and booked online. Bookings are subject to availability.
The Practice Full Test is eligible for an AA Member discount. The learner must hold a current AA Youth, Associate or Full Membership
All Member and Non-Member offers are subject to change and notice thereof will be provided online.
The Practice Full Test booking is non-transferrable.
The Practice Full Test is conducted in your personal vehicle.
You must ensure that your vehicle has a valid registration, WOF, and be of a WOF standard at time of lesson, for example the brake light and indicators must operate. Failure to meet this requirement will result in a lesson cancellation and incur a cancellation fee equal to the lesson fee.
While using your personal vehicle for the lesson, insurance is your own responsibility.
Your Practice Full Test will start and finish at an AA Centre or AA designated location.
If you arrive within 10 minutes after your agreed booking time, the Practice Full Test will be shortened by an equivalent amount of time, at the Driving Instructor’s discretion. E.g. If you arrive to your booking 5 minutes late, your booking will be shortened to 55 minutes long.
If you arrive more than 10 minutes late to your agreed booking time, it will result in a booking cancellation and incur a cancellation fee equal to the lesson fee.
Any cancellations or changes to your booking or instructor must be made online or in writing via your driving instructor at least 24 hours prior to the commencement of your lesson.
If you cancel online more than 24 hours prior to the commencement of your booking, you can re-book online without incurring a cancellation fee.
Any cancellation or changes (to the chosen instructor, time or date) within 24 hours prior to the commencement of your lesson will incur a cancellation fee equal to the lesson fee.
If you fail to arrive for your booking it will result in a lesson cancellation and incur a cancellation fee equal to the lesson fee.
To be eligible for the AA Membership discounts, your valid AA Membership needs to be linked to your online profile prior to completing any purchase or making any bookings. Presentation of a proof of AA Membership after a paid purchase or booking will not be accepted to claim for retrospective AA Membership discounts.
Our instructors are committed to following Waka Kotahi NZTA guidelines while conducting driving lessons and preparing students for their driving test. Instructors are not permitted to conduct lessons along the test routes to avoid students becoming proficient only on the specific route and then potentially being at risk when driving on different routes and when handling different driving conditions. It is a Waka Kotahi NZTA guideline that we do not teach the test route, AA Driving School teach safe driving skills with the goal of helping students to pass their practical driving tests and prepare them to drive safely in different driving conditions when tested.
All of our vehicles are fully insured, dual controlled and have an in-car camera for your safety.
Vouchers are valid for one year from the date of purchase and lapse if not redeemed during the period of validity.
Lesson credit - The lesson package credits will expire 24 months from the date of purchase. After expiry, the lesson credit will be automatically converted in to account balance that can be used towards any product(lesson/session) within the AA Driving School online booking system. Book Driving Lessons | AA Driving School - Driving Lessons
- Utilizing account balance - While the lesson credit may be expired, the account balance can still be used to book a driving lesson. The cost of a new driving lesson booking will be based on the current pricing at the time of booking, not at the original price at the time of credit issuance. This would mean that you may have to pay the difference to book a lesson after the original credit expiry. If you have purchased with the membership discount, you would still need an active AA membership to take advantage of any member discount at the time of booking.
- Refund - You can request a refund at any time by clicking on Email Us | AA New Zealand and it will processed to the card used for the purchase.
We reserve the right to terminate the assessment if:

You engage in any behaviour that your instructor determines is reckless; or
You fail to comply with the instructions or directions of the instructor before/during the assessment; or
Your instructor has assessed your driving skills/competence and deemed you to be unfit/unsafe to drive; or
You show any signs of impairment that will impact your ability to drive safely.

If your lesson is terminated for any of the above reasons, you will incur a cancellation fee equal to the lesson fee

Senior Driver Coaching Session (65+)

Available to all those aged 65 years old and over, on a Full Licence (Class 1).
Session fees: AA Members: $60 / Non-Members: $75
You must bring your valid licence, corrective eye wear (if required as a condition on your licence) and appropriate closed shoes to every session. Failure to meet any of these requirements will result in a session cancellation and incur a cancellation fee equal to the session fee.
Each Coaching Session is an hour in duration and tailored to your needs.
This session is not an on-road safety test or medical assessment. The session aims to up-skill and improve road safety through refresher sessions.
Coaching Sessions must be prepaid and booked online. There is no limit to the number of bookings.
To be eligible for the discounted offer, the Senior Driver must hold a current AA Associate or Full Membership.
Bookings are subject to availability.
All Member and Non-Member offers are subject to change and notice thereof will be provided online.
Senior Driver Coaching Sessions are non-transferable.
The Coaching Session will be conducted in your personal vehicle.
You must ensure that your vehicle has a valid registration and WOF. Failing to meet this requirement will result in a booking cancellation and incur a cancellation fee.
While using your own vehicle for the session, the insurance is your own responsibility.
Your Coaching Sessions will start and finish at your selected location chosen when booking.
If your Coaching Session commences within 10 minutes after your agreed booking time, the session will be shortened by an equivalent amount of time, at the Driving Instructor’s discretion. E.g. If you arrive to your booking 5 minutes late your booking will be shortened to 55 minutes long.
If your Coaching Session cannot commence more than 10 minutes after your agreed booking time, it will result in a session cancellation and incur a cancellation fee equal to the session fee. You can re-book a session online, at the full fee.
Any cancellations or changes to your booking or instructor must be made online or in writing via your driving instructor at least 24 hours prior to the commencement of your Coaching Session.
If you cancel online more than 24 hours prior to the commencement of your session, you can re-book online without incurring a cancellation fee.
Any cancellation or changes (to chosen instructor, pick-up address, time, date or due to the weather) within 24 hours prior to the commencement of your Coaching Session, will incur a cancellation fee equal to the session fee.
If you fail to arrive for your booking it will result in a session cancellation and incur a cancellation fee equal to the session fee.
To be eligible for the AA Membership discounts, your valid AA Membership needs to be linked to your online profile prior to completing any purchase or making any bookings. Presentation of a proof of AA Membership after a paid purchase or booking will not be accepted to claim for retrospective AA Membership discounts.
All of our vehicles are fully insured, dual controlled and have an in-car camera for your safety.
Vouchers are valid for one year from the date of purchase and lapse if not redeemed during the period of validity.
We reserve the right to terminate the Coaching Session if:

You engage in any behaviour that your instructor determines is reckless; or
You fail to comply with the instructions or directions of the instructor before/during the Coaching Session.; or
Your instructor has assessed your driving skills/competence and deemed you to be unfit/unsafe to drive; or
You show any signs of impairment that will impact your ability to drive safely.

If your session is terminated for any of the above reasons, you will incur a cancellation fee equal to the session fee. You can rebook online at the full fee.

Senior Driver Coaching Session (74+)

Available to all those aged 74 years old and over, on a Full Licence (Class 1).
You must bring your valid licence, corrective eye wear (if required as a condition on your licence) and appropriate closed shoes to every lesson. Failing to meet any of these requirements will result in a session cancellation and incur a loss of the member benefit for 2 years.
Each Coaching Session is an hour in duration and tailored to your needs.
This session is not an on-road safety test or medical assessment. The session aims to up-skill and improve road safety through a refresher drive.
Free Coaching Sessions for AA Members must be booked online and limited to one session every two years.
All Coaching sessions must be booked online. Bookings are subject to availability.
To be eligible for the Free Senior Driver Coaching Session, the Senior Driver must hold a current AA Associate or Full Membership
All Member offers are subject to change and notice thereof will be provided online.
Senior Driver Coaching Sessions are non-transferable.
The Coaching Session will be conducted in your personal vehicle.
You must ensure that your vehicle has a valid registration and WOF. Failure to meet this requirement will result in a booking cancellation.
While using your personal vehicle for the lesson, insurance is your own responsibility.
Your Coaching Sessions will start and finish at your selected location chosen when booking.
If your Coaching Session commences within 10 minutes after your agreed booking time, the session will be shortened by an equivalent amount of time, at the Driving Instructor’s discretion. E.g. If you arrive to your booking 5 minutes late, your booking will be shortened to 55 minutes.
If your Coaching Session commences more than 10 minutes after your agreed booking time, it will result in a session cancellation and loss of benefit for 2 years. You can rebook a session online, at the full fee.
Any cancellations or changes to your booking or instructor must be made online or in writing via your driving instructor at least 24 hours prior to the commencement of your Coaching Session.
If you cancel online more than 24 hours prior to the commencement of your lesson, you can rebook online without losing the benefit.
Any cancellation or changes (to chosen instructor, pick-up address, time, date or due to the weather) within 24 hours prior to the commencement of your Coaching Session, you will incur a loss of the member benefit for 2 years. You can re-book a session online, at the full fee.
You can book additional Coaching Sessions online, at the full fee.
All of our vehicles are fully insured, dual controlled and have an in-car camera for your safety.
We reserve the right to terminate the Coaching Session if:

You engage in any behaviour that your instructor determines is reckless; or
You fail to comply with the instructions or directions of the instructor before/during the Coaching Session; or
Your instructor has assessed your driving skills/competence and deemed you to be unfit/unsafe to drive; or
You show any signs of impairment that will impact your ability to drive safely.

If your session was terminated due to any of the above reasons, you can re-book a Coaching Session online, at the full fee.

Code of conduct

As a student participating in driving lessons with AA Driving Instructors, you are expected to adhere to the following code of conduct before and after each session:

Respectful Behaviour: Students and Instructors are expected to always maintain professional and appropriate behaviour during the driving lesson and within all communication before and after each session. Treat your Driving Instructor, other road users, and pedestrians with respect and courtesy at all times.
Listening and Following Instructions: Pay close attention to your instructor’s guidance and follow their instructions carefully. Your instructor is experienced and has your best interests in mind.
Feedback and Communication: Communicate openly with your instructor about any concerns, difficulties, or questions you have regarding your lessons after the session.
Zero-Tolerance Policy: AA Driving School has a zero-tolerance policy towards abusive behaviour or the use of inappropriate language towards driving instructors or external contractors and within all communication before and after each session or appears to be under the influence of drugs and/or alcohol. Any such instance of inappropriate behaviour will result in immediate action.

If a student is found to be using abusive language or engaging in disrespectful behaviour towards a Driving Instructor, the following consequences may apply:

The instructor has the right to refuse commencing, or immediately withdraw during and after a lesson.
The instructor may cancel any related bookings.
The student may be suspended from further lessons with other Driving Instructor unless approved by AA Driving School.
In extreme cases, the student's enrolment with AA Driving School may be terminated permanently.

Please note:

Any cancellation or termination during a lesson, or within the cancellation period of 24 hours will incur a cancellation fee equal to the session fee.

AA Driving School aims to provide a safe and respectful learning environment for both students and Instructors. By adhering to these policies, we ensure that everyone can benefit from effective driving lessons without fear of abusive behaviour.

Account Terms

This page contains the most current version of the Terms of Service.

Accounts registered by "bots" or other automated methods are not permitted and will be removed.
You are responsible for all activity that occurs from your account.
You agree that AA Driving School - Driving Lessons can send you booking reminders, relevant information and other marketing via phone, SMS and/or email. You can opt out of any marketing.
You must not post or submit false information to the Service.
You are responsible for maintaining the security of your account and password. AA Driving School - Driving Lessons cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
You must not use the Service for any illegal or unauthorised purpose. You must not use this Service to violate any laws in your jurisdiction, including but not limited to copyright laws.
AA Driving School - Driving Lessons has the right to suspend or terminate your account, refuse any current or future use of the Service, or any other AA Driving School - Driving Lessons service, for any reason.
Violation of any of the terms or general conditions may result in the termination of your Account.
In the event that you breach these Terms of Service, or act in a way that puts the Service or any individual at risk, AA Driving School - Driving Lessons has the right to suspend or terminate your account and refuse any and all current or future use of the Service, or any other AA Driving School - Driving Lessons service. Such termination of the Service will result in the deactivation of your Account.

Cancellation Rates

Less than 24 hours notice before the booking will forfeit the full booking fee.

A cancellation does not automatically refund payment of products or services. Any amount not subject to the cancellation fee, is credited towards your account balance at AA Driving School - Driving Lessons.

Refund Policy

Available to all those who have fully paid for a prepaid booking or lesson package.
A refund can only be made for the value up to the original value of a transaction.
Transactions paid by credit card will be refunded directly to the original credit card only.
Payments made by a credit card cannot be refunded to a new (different) credit card.
If the transaction cannot be refunded to the original credit card, a refund request will need to be submitted via the Customer Care Centre, by calling 0800 223 748.
All manual refunds requests, will be made to a New Zealand bank account.
Proof of the client bank account will be required for the manual refund request.
Refunds will be processed within 7 business days.
No refunds will be paid to a third party without the written consent of the original payer.

Modifications to Services and Prices

AA Driving School - Driving Lessons reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.
Prices of all Services are subject to change with or without notice.
AA Driving School - Driving Lessons shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

PrePaids

PrePaids are non-refundable and cannot be redeemed for cash.
Unused prepaids cannot be transferred between clients.
Purchases containing multiple prepaids can only be used by a single person and cannot be split between people.
PrePaids are valid for 24 months from the date of purchase.

Fees

Credit card security is implemented using secure SSL encryption on all transactions and processed using a secure, trusted, PCI compliant payment gateway and used by AA Driving School - Driving Lessons for payment processing.
All fees and transactions are in New Zealand Dollars.

General Conditions

Your use of this website is at your sole risk. The website is provided on an "as is" and "as available" basis.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the website, use of the website, or access to the website without the express written permission by AA Driving School - Driving Lessons.
Verbal, physical, written or other abuse (including threats of abuse or retribution) of any AA Driving School - Driving Lessons customer, employee, member, instructor, officer or external contractor will result in immediate account termination.
You must not transmit any worms or viruses or any code of a destructive nature.
You understand that AA Driving School - Driving Lessons uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run.
AA Driving School - Driving Lessons does not warrant that (i) the website will meet your specific requirements, (ii) the website will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the website will be accurate or reliable, (iv) the quality of any products, websites, information, or other material purchased or obtained by you through the website will meet your expectations, and (v) any errors in the website will be corrected.
You expressly understand and agree that AA Driving School - Driving Lessons shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if AA Driving School - Driving Lessons has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the website; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the website; (iii) unauthorised access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the website; (v) or any other matter relating to the website.
The failure of AA Driving School - Driving Lessons to exercise or enforce any right or provision of the Terms of website shall not constitute a waiver of such right or provision.
You expressly understand and agree that AA Driving School - Driving Lessons shall not be liable for any indirect, incidental, special, consequential loss, loss or corruption of data or exemplary damages, including but not limited to loss resulting from the use or the inability to use the website or the Service.